Marshal McLuhan is arguably one of the greatest intellects Canada has ever produced. McLuhan is famous for tagging the line “The Medium is the Message”. This line, as simple as it seems is still relevant today, years after McLuhan’s passing. I wonder what Marshal would be saying today, considering all the technological advancements and the fact that social media has become a part of so many people’s lives. What would Marshal say about Facebook, twitter or blogging for example. How would he feel about citizen journalism, and the movement of ordinary citizens creating the news?
One argument against using too much personality for a brand in social media is what happens when the personality goes away. When this happens who maintains the personality and the image that the social media manager has created for the brand.
Both of these points are valid and need to be considered when your brand is making the switch to include social media in your communication strategy. Because having Facebook and Twitter does show your customers that your company is willing to embrace organizational change and stay connected through a variety of mediums. I personally am in favor of show casing a personality for a brand. I think that this gives a brand an alternative identity and that this can be especially effective when targeting younger demographics. Because there is such a small percentage of the global population on Twitter, I would recommend as a business starting with Facebook. Facebook is relatively easy to use and navigate and it can help create awareness of your campaign, product or service. Practicing good business and having fun Mr. McLuhan, now what do you think about that?